Refund policy

DOCHI Garb

Last updated: [01/16/2026]

1. RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by proof of purchase

2. HOW TO START A RETURN

To request a return, contact us at:

dosochomusic@gmail.com

Once your return request is reviewed and approved, we will provide:

  • Return instructions

  • A return shipping label (if applicable)

Items sent back without prior return authorization will not be accepted.

Approved returns must be sent to:

DOCHI Garb
11275 Huston St. Apt. 3
North Hollywood, CA 91601
United States

3. RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.

Shipping fees (including original shipping charges) are non-refundable.

4. DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order upon delivery and contact us within 48 hours of receipt if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and, if approved, provide a replacement or refund at our discretion.

Failure to report issues within this timeframe may result in denial of the claim.

5. NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized items

  • Items marked as “Final Sale”

  • Items showing signs of wear, use, or damage not caused by us

Please contact us before purchasing if you have questions about a specific item.

6. EXCHANGES

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Request and complete a return (if eligible)

  2. Place a new order for the desired item once your return is approved

7. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: up to 10 business days

  • Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at dosochomusic@gmail.com.

8. LOST OR DELIVERED PACKAGES

DOCHI Garb is not responsible for lost, stolen, or missing packages once an order has been marked as delivered by the carrier.

Refunds or replacements are not guaranteed in these cases, but we will assist by providing shipping information when possible.

9. CONTACT US

If you have questions about returns or refunds, contact us at:

DOCHI Garb
dosochomusic@gmail.com